The City of White Plains Department of Public Safety is pleased to announce a new partnership with PMAM Corporation, a nationally recognized leader in public safety technology, to enhance the City of White Plains Alarm Program through their False Alarm Management Solution (FAMS). This partnership is scheduled to begin on July 1, 2025. PMAM’s FAMS platform is a proven system designed to reduce false alarms, improve compliance with local ordinances, and streamline administrative processes.
As part of this initiative, residents and businesses will have access to a convenient online customer portal – (link below) – where they can register alarms, complete annual renewals, pay false alarm fees, and update contact information. The portal also includes a helpful knowledge base with tips on preventing false alarm incidents. While it is not required to create an account to make a payment, we strongly encourage residents to do so in order to easily manage their alarm account and keep information current.
Those who prefer to register, renew, or pay by mail or in person may continue to do so through the White Plains Police Department. Additionally, all alarm disputes will continue to be reviewed by the White Plains Police Department to ensure fairness and accuracy.
If you have any questions or need further assistance, please contact the Alarm Code Enforcement Officer at 914-422-6105.
False Alarms
WP City Ordinance Sec. 4-18-3 (c)
Any owner or lessee of property having an alarm device or system of devices on his or its premises, and any user of services or equipment furnished by a licensee under this chapter shall pay to the city a fee for each and every false alarm to which the police or fire department responds during any calendar year as follows:
The effective and continued enforcement of these false alarm fines has led to a significant decrease in the number of false alarms that emergency personnel must respond to.
A false alarm in the City of White Plains is defined as the activation of the signalling portion of an alarm system through mechanical failure, malfunction, loss of externally supplied electrical power for less than 4 hours, improper installation, improper usage, or an error or negligence on the part of the owner or lessee of the premises wherein the system is installed, or through the error or negligence of employees, guests, or agents of the owner or lessee of the premises.
“ It includes all alarm signal activation in which investigation by police or fire personnel reveals no evidence of an emergency condition.”
If you have any questions regarding the Alarm Ordinance, call (914) 422-6105, any weekday between the hours of 8:00 AM and 4:00 PM and ask for the Alarm Code Enforcement Officer.
If you would like to read the White Plains Alarm Systems and Businesses Ordinance in its entirety follow the link below.
